With the situation surrounding the COVID-19 (coronavirus) outbreak continuing to evolve, we wish to inform you that we are fully open. Service is fully operational including for customer visits. Overnight stays may be a problem until hotels are safely open which may create operational issues.
The service team is available for telephone support and online diagnostics during normal business hours as previously.
Please note that we are extremely busy as many of our customers are trying to get their plants operational at this time so you will be asked to leave a message and we will do our best to return all calls in a timely manner. You can email the service team direct by using the email address on the service sticker on your Stuga machine (not published here as it may create spam).
Stuga technicians will only operate in a safe manner and will leave premises where they do not feel safe. Social distancing is essential at all times with regards to our field technicians.
Each technician has their own PPE including masks and face shields but if you have any special requirements please tell us in advance.
Finally, and most importantly, we again wish you, your business and your families continued safety and good health. If there is anything else that we can do to support you, please let us know.
The Stuga Team