About Stuga
Q: Is Stuga a UK company?
Yes. Stuga has been based in Great Yarmouth, Norfolk, since 1986 and remains a proud British manufacturer. We design, build, and support our machinery right here in the UK — with a dedicated team working across engineering, production, and customer service.
In 2022, Stuga joined the Stürtz Group, and in 2025 became part of the Voilàp Group — a global leader in smart manufacturing and industrial automation. This partnership gives us access to world-class resources while continuing to operate independently in the UK.
Q: Where did the name “Stuga” come from?
The name “Stuga” was formed from Stuart and Gareth, the sons of Thomas Green, founder of Thomas Engineering — the company that originally developed the Stuga brand. Over time, the name became synonymous with innovation in automated sawing and machining centres, eventually becoming the official company name.
Today, Thomas is enjoying retirement in Norfolk, while his son Gareth Green continues his involvement as Technical Director, ensuring Stuga’s original engineering values remain at the heart of what we do.
Q: Who owns Stuga today?
Stuga Machinery Ltd is part of the Voilàp Group, a global industrial group that invests in innovation and digital manufacturing. Day-to-day, Stuga continues to operate as a UK business led by Managing Director Ed Williams and Technical Director Gareth Green, supported by a skilled and experienced team.
Service & Support
Q: What kind of aftercare can I expect from Stuga?
Our support doesn’t stop once your machine is installed — we’re committed to supporting every Stuga machine throughout its lifetime. We provide:
- Planned maintenance and service contracts
- UK-based technical and software support
- Fast-response callouts for breakdowns
- Genuine Stuga spare parts and refurbishment options
Our engineers are all employed directly by Stuga and are regionally based to ensure quick response times across the UK and Ireland.
Q: How long does it take for an engineer to attend a breakdown?
For customers under warranty or with a service contract, we aim to attend within 24 hours for total breakdowns and within 48 hours for standard faults (excluding weekends and bank holidays).
Requests made after 3:00 pm Monday–Thursday or after 2:00 pm Friday are scheduled for the next working day.
Q: Do you offer service contracts?
Yes — we offer tailored service contracts designed around your machine’s age, usage, and production demands. Benefits include:
- Planned maintenance visits (based on the Stuga Matrix)
- Inclusive callouts per year
- Same-day remote technical support
- Software and controls support
- Express delivery for critical parts
- Discounts on parts and labour
- Priority breakdown cover and response times
We’ll recommend a plan that best fits your needs and budget during your contract discussion.
Q: What if I bought a used Stuga machine?
We always support Stuga machines, no matter where they came from — but we strongly recommend speaking to us before purchasing a used machine.
Our team can check the machine’s history, confirm its current specification, and advise on any upgrades or compatibility requirements. This ensures you know exactly what you’re buying and that full support is available once it’s in your factory.
Q: How good is the software support?
Our software is developed and maintained entirely in-house by our own team of engineers. We provide remote support and regular updates to ensure your system remains efficient, secure, and reliable. Software updates and patches are automatically included for contracted customers (subject to computer compatibility).
Machinery
Q: Why choose a Stuga machine?
Stuga machines are designed to help fabricators achieve consistent quality, higher output, and reduced labour costs. By automating complex processes, our machinery helps you:
- Save time and reduce reliance on skilled labour
- Improve accuracy, consistency, and safety
- Reduce waste and improve production flow
- Increase operator satisfaction and efficiency
All machines are built to the same standard of quality and support that’s made Stuga a trusted name in the industry for over five decades.
Q: Do you still build and support older models?
Yes. We continue to support all Stuga machines, including older models, with spare parts, refurbishment services, and control system upgrades where possible.
Q: Where can I get spare parts?
You can order genuine Stuga spare parts directly from our service team. For critical breakdowns or urgent orders, we offer next-working-day delivery (subject to stock availability) on orders placed before 2:00 pm.
General
Q: How do I get in touch?
Call us on 01493 742348 with any enquiry — this is our main line, and your call will be directed to the right department. You can also email service@stuga.co.uk or machinesales@stuga.co.uk, depending on your enquiry.
Q: What are your opening hours?
Our office and service lines are open Monday to Thursday, 8:30 am – 5:00 pm, Friday 8:30 am – 3:00 pm
Q: Where are you located?
Our head office and manufacturing facility are based at:
Edison Way, Harfreys Ind Est, Great Yarmouth, Norfolk, NR31 0NG